Question 1

I have just placed my order. What happens next?

Accepted Answer

You should receive an e-mail confirmation to the e-mail address you provided to us. We will then get to work making your headpiece - look out for an update from us on how your headpiece is coming along! We will then let you know when your headpiece is on its way to you.

Question 2

How long will my order take to arrive?

Accepted Answer

The lead time for our non-bespoke products is 2-3 weeks from the day of purchase - our bespoke items may take slightly longer depending on the design.

Question 3

I need a headpiece soon! Can you make a headpiece quicker than your lead time?

Accepted Answer

All the headpieces are made to order, and usually take 2-3 weeks form day of purchase. If you would like your headpiece made sooner, why not get in touch with us and let us know which headpiece you would like to purchase. 
 
Please e-mail studio@kisson.co.uk with your name, address telephone number and the name of the headpiece, and we can then let you know if it will be possible to do in time.

Question 4

What is the delivery charge for your headpieces?

Accepted Answer

The standard delivery charge for delivering our headpieces to the UK Mainland is £20. This may vary if you are ordering more than one item.

Question 5

Do you deliver internationally?

Accepted Answer

Although we don't offer international delivery on our website, this may be something we can arrange depending on where you are in the world. Feel free to e-mail us at studio@kisson.co.uk with your query, and we will get back to you as soon as we can.

Question 6

What is your return policy?

Accepted Answer

We offer a refund for our online standard goods, excluding delivery and return costs. We just ask that you notify us, and return the headpiece within 14 days of receiving the goods, which should be returned in the original hat box undamaged and unused. 
 
Once we receive the headpiece, we will notify you and will issue the refund on the same card that was used for the original purchase. Unfortunately, for goods that have been used or worn, and for bespoke items, we cannot accept a return or issue a refund.

Question 7

Do you make bespoke headpieces?

Accepted Answer

Yes we do. We can create a headpiece to compliment your outfit using our expertise and experience, and can make the headpiece as small or large as you would like, to ensure you feel comfortable and admired on your special day. If you are interested in this service, e-mail us at studio@kisson.co.uk, or get in touch using our online contact form.

Question 8

What is your return policy for bespoke headpieces?

Accepted Answer

Unfortunately, we do not offer a refund for bespoke headpieces. This is because bespoke items are specially designed according to your specifications. We do however want you to be delighted with your purchase, so if there is anything you're unhappy with, please do contact us and let us know your feedback, and we can discuss this further.

Question 9

Can you make your headpieces in different colours?

Accepted Answer

Yes we can - this is a bespoke service, so please get in touch with us to discuss this further. You can either contact us using the contact form online, or e-mail us at studio@kisson.co.uk. Alternatively, you can book a free consultation with us using our consultation booking form online.

Question 10

Can you match the colour of the headpiece to my dress?

Accepted Answer

Yes, we offer a bespoke service to do this, and we are specialised in hand dyeing feathers, silk and sinamay to match the colour of your dress. It will depend on the design and what dyeing process will be needed to complete your order. Feel free to contact us by e-mail or by using one of our online forms to find out more details.

Question 11

Do you make bridal headpieces?

Accepted Answer

Although we don't offer bridal headpieces on our website, we have made bridal headpieces in the past and can make this as a bespoke item for you. Feel free to e-mail us at studio@kisson.co.uk with your query, or use our contact form online.

Question 12

Do you have headpieces ready to buy and take away?

Accepted Answer

All the headpieces are made to order, and usually take 2-3 weeks form day of purchase. If you would like your headpiece made sooner, why not get in touch with us and let us know which headpiece you would like to purchase. 
 
Please e-mail studio@kisson.co.uk with your name, address telephone number and the name of the headpiece, and we can then let you know if it will be possible to do in time.

Question 13

I've never worn a headpiece before, and I'm not sure where to begin. How can you help?"

Accepted Answer

We offer free consultations, so why not contact us and we can give you some advice on finding the perfect headpiece for your occasion. You can arrange a consultation with us by filling out our consultation booking form online.

Question 14

Do you hire out your headpieces?

Accepted Answer

Unfortunately, we do not currently hire out our headpieces.

Question 15

How do store my headpiece and take care of it?

Accepted Answer

We advise that headpieces should be kept in a hat box when not in use, and should be stored in a cooled place which is free from damp. This is particularly important if you have pets, and also to keep the headpiece away from moths, which can destory fabric, and feed on animal fibres such as feathers and silk. 
 
Scrunched up tissue paper above and below the headpiece within the box is used to support the headpiece and feathers, and act like a suspension when carried. We also advise to add a layer of flat tissue paper on top of the headpiece for protection.

Question 16

Which occasions are your hats suitable for? Can I wear your hats to the Royal Enclosure at Royal Ascot?

Accepted Answer

Our hats can be worn at many different occasions. They are perfect for race days, as well as weddings and other special occasions. Our collection of hats also meets the requirements for the Royal Enclosure at Royal Ascot (excluding the Leghorn). Whatever the special event you have coming up, we can help.

Question 17

My headpiece is damaged, is there anything that can be done?"

Accepted Answer

We know that when wearing a headpiece at events, unfortunately accidents can happen and headpieces can get damaged. If this happens to you, we will do our best to repair the headpiece for you. Please send us images of the parts needing repair along with your name, address and telephone number, and we will advise you whether it is possible to make the repairs needed. Please note, there may be a charge depending on the extent of the damage, and also for postage and packaging.

Question 18

Are your headpieces sustainable, and do you use natural fabrics?"

Accepted Answer

Yes. As the natural world is the inspiration for many of our designs, we care a lot about it and want to look after it, and so use natural or recycled fabrics wherever possible, such as the sustainable sinamay and silk for the blocked shapes within our headpiece designs.
 
All our feathers are supplied as bi-products from the food industry, and we also collect feathers that naturally fall from birds in the wild. Clients still collect feathers and send them to our milliner Asif which he keeps for when the right feather can be used in a hat design. We also recycle and use vintage feathers whenever we can.

Question 19

Do you use any harmful glues to make your headpieces?

Accepted Answer

Interesting fact - the well-known expression "mad as a hatter" was derived from milliners using toxic glues which gave off strong odours. We do not use these types of glues; instead we prefer to use glues which are better for you and the environment.

Question 20

Where do you source your materials from?

Accepted Answer

As a British millinery, we support British businesses wherever possible and source 99% of our materials from the United Kingdom.

Question 21

I have seen a headpiece I like, can you make an exact copy?"

Accepted Answer

Unfortunately not. We create our own designs and respect our fellow designers and therefore we do not copy other headpieces.

Question 22

How do I know if the headpiece will fit my head size, and is it comfortable?"

Accepted Answer

We know that the headbands for headpieces need to be comfortable and discreet. The headbands within our headpiece designs are very comfortable to wear for long periods of time, and are made in a way so they can be adjusted to fit a different range of head sizes. This also means they can be easily removed and placed on your head without affecting your hairstyle, and can be removed for travelling in a car or on a train, giving you the freedom to remove your headpiece multiple times throughout the day if needed. 
 
If you'd prefer to have an elasticated band rather than a headband, this is also something we can do.

Question 23

I'm interested in buying multiple hats - is this possible?

Accepted Answer

We're thrilled that you're interested in purchasing more than one hat from us! We would ask that you let us know if you need the hats made for a specific date when placing your order, as all our hats are made to order and our availability may depend on other orders we have in process. Alternatively, feel free to get in touch with us before making your purchase to discuss this with us.

Question 24

I'm interested in collaborating, who should I contact?"

Accepted Answer

We're always interested to hear from potential collaborators! You can fill out our Contact form online, or e-mail us at studio@kisson.co.uk.

Question 25

Can I book a consultation, and how long does it take?"

Accepted Answer

Yes, we offer free consultations.  We would love to help our customers find the perfect headpiece, and provide any advice we can. All you need to do is book a consultation online using the booking form on our website. 
 
We also understand that some people may prefer an informal chat about their headpiece requirements, or it could be your first time wearing a headpiece and you would like some specific advice. Please feel free to give us a call, and we would be more than happy to assist. 
 
Our consultations take approximately 30 minutes, and are free. If you decide to go ahead with getting a hat from us, then we would charge a fee following the consultation when we start working on the hat - we would of course let you know this in advance and it would be agreed prior to starting any work.

Question 26

Would you like me to bring anything to my consultation?

Accepted Answer

Prior to the consultation, it would be very helpful to have the following ready:
 
- An image of your outfit, or a link to the outfit online. Alternatively, you could send us a fabric swatch or a specific colour you like from a brand e.g. Harrod’s shade of green. Please send this information to studio@kisson.co.uk.
- Please also include any information about you and your headpiece preferences, as well as the function you're attending and your height and hair colour. 
- A piece of string or thread and a ruler may also be good to have on hand for your consultation, as we may ask you to measure your head circumference. We will advise the best way to do this during the consultation.

Question 27

What happens at a consultation?

Accepted Answer

Using the images of your outfit you’ve sent over in advance, we will look at colours, design and size, and determine what would be suited for your occasion and what compliments you and your look. We can also discuss whether you are interested in a bespoke piece, which we can design with you in mind and for the occasion you're attending. Most importantly, we will discuss what would be comfortable for you to wear and what makes you feel fabulous!
 
At the end of the consultation, we will make a recommendation of some designs that would suit you best for your special day, and then we give you some time to have a think about your options.

Question 28

Where does your consultation service take place?

Accepted Answer

Due to the current situation with COVID-19, we will be doing our consultations online or via telephone, depending on your preference.

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